ACF Online · Member Guide
Need Help?
Answers to common questions.
Below are answers to the questions we hear most often. If you don’t find what you need, we’re happy to help.
| ✉ | I didn’t receive my welcome email Please check your spam or junk folder first. If it isn’t there, go to acfusa.elvanto.net, select Forgot password? and enter your email address. If you still haven’t received it, please reach out to your chapter leader or to us at accounts@acfusa.org. |
| 🔑 | My email address isn’t accepted as my login Please check that you are using the username shown in your welcome email, exactly as it appears. If you still can’t log in, reach out to us at accounts@acfusa.org and we’ll help. |
| ⌛ | My Set Password link has expired Select Forgot password? on the login page and we will send you a new link. |
| 👤 | I don’t have a login yet If you are already part of a chapter, your chapter leader will add you and send your login, so please let them know you are waiting. If you are new to ACF, please fill in our Online Signup form. |
| 📱 | I can’t find the ACF Online app Please search for Elvanto, the service ACF Online runs on, and then search for ACFUSA inside the app. See the pictures in Step 3. |
| 📍 | I’m listed in the wrong chapter Please let your chapter leader know and they can move you. If you have moved to a new city, you can join your new chapter and stay connected to your previous one. |
About your information
Who can see my details? You choose, using Privacy Settings on your profile.
Can other members see my giving? No. Your giving is visible only to you and to ACF’s finance administrators.
Is my information shared? No. Your information is kept in a secure database and is never sold or shared with outside companies.
Do I need the app? No. Everything is also available in a web browser at acfusa.elvanto.net.
We’re happy to help
🤝
Your chapter leader Often the quickest way to get help. |